CAREERS AT NEIGHBOURGOOD

Start Date: TBC
Location: Cape Town

Salary: Market Related
Job Type: Permanent

SYSTEMS ADMINISTRATOR

WHO WE ARE

At Neighbourgood, we provide inspiring living and workspace solutions to help our members thrive. The future of living and working is happening right now, and we are leading this movement in South Africa, and connecting the dots as we go. United by a common purpose, to bring GOOD to neighbourhoods, we are on a mission to create sustainable next generation spaces that leave the world a better place than we found it.

THE ROLE

Reports to: Revenue Manager

The Systems Administrator is a key member of the Revenue Team responsible for the auditing, maintenance, and overall upkeep of all operational and distribution systems used by Neighbourgood. This position provides first-level technical support, assists with system installations, plans system outages/upgrades, and liaises with external suppliers. The ideal candidate is proactive, possesses high attention to detail, has a technical mindset, and is willing to go the extra mile.

KEY RESPONSIBILITIES

Systems Maintenance & First-Level Technical Support

  • Provide first-level IT, email, and online system error support, escalating to senior levels or suppliers when necessary.

  • Perform continuous audits, upkeep, and health checks across all platforms and distribution channels.

  • Assist with planning and managing system outages and software upgrades.

  • Maintain and clean up data profiles within Protel.

  • Manage maintenance and updates across SiteMinder, Cloudbeds, website rate engines, and GDS platforms.

  • Oversee manual and automatic availability syncing, including restarting IDS checks and system updates.

Revenue & Channel Operations Support

  • Amend and update rates, close-out dates, promotions, allocations, and restrictions across Cloudbeds, SiteMinder, and Protel.

  • Assist the Reservations, Finance, and Sales teams with Protel-related issues and inquiries.

  • Understand property-specific policies, rate plans, and OTA requirements (including Expedia, Booking.com, and Demand Plus communications).

  • Communicate critical system updates, policies, and rate changes to the Reservations team.

  • Reconcile all commission invoices, handle disputes, and submit invoices for signature.

  • Assist the Revenue Manager with competitor set (comp set) analysis.

Reporting & Adhoc Operational Assistance

  • Maintain GDS rates and submit monthly GDS reports.

  • Compile, export, and archive adhoc and monthly reports as assigned.

  • Assist the Reservations team with overflow duties upon request.

QUALIFICATIONS & EXPERIENCE

  • Bachelor's degree in Systems Administration or a related field.

  • 3–5 years of experience in a Systems Administration role.

  • Demonstrated knowledge of computer systems and hospitality industry tech stacks.

  • In-depth knowledge of the Cape Town property market.

ESSENTIAL SKILLS & COMPETENCIES

  • Technical & Analytical Mindset: Strong technical understanding with the ability to translate complex technical information into easy-to-understand terms.

  • Problem Solving: Excellent troubleshooting and problem-solving skills to resolve system issues quickly and effectively.

  • Organization & Detail-Oriented: Exceptional attention to detail, structured task planning, and project management skills to handle multiple priorities simultaneously.

  • Communication & Collaboration: Clear written and verbal communication skills for effective stakeholder, supplier, and team alignment.

  • Agility & Proactivity: Adaptable and proactive approach to managing system performance in a fast-paced environment.

APPLY NOW

careers@neighbourgood.co