CAREERS AT NEIGHBOURGOOD
ASSISTANT
COMMUNITY MANAGER
Start Date: 1 May 2025
Location: Cape Town
Salary: Market Related
Job Type: Full Time & Permanent
JOB DESCRIPTION & ROLE OVERVIEW
Reports to: Community Manager
As the Assistant Community Manager, you will work closely with the Community Manager (aka General Manager) to oversee the operations and ensure the smooth functioning of our property. Your primary responsibility will be to build and foster a vibrant community among guests, staff, and partners, creating a welcoming and inclusive atmosphere. This role plays a crucial part in enhancing the overall guest experience and fostering a sense of belonging and connection, and offers an excellent opportunity for growth and development in the hospitality industry.
EXPERIENCE & QUALIFICATIONS &
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Previous experience in a hospitality management or community management role is preferred.
Excellent communication and interpersonal skills to effectively engage with guests, staff, and partners.
Strong organizational and multitasking abilities to handle multiple priorities and deadlines.
Proactive problem-solving skills with the ability to make sound decisions under pressure.
Familiarity with hospitality software systems and online community management platforms.
A passion for delivering exceptional customer service and creating memorable guest experiences.
Knowledge of local attractions, events, and resources to assist guests effectively.
Flexibility to work evenings, weekends, and holidays as required by operational needs.
Fluency in additional languages is a plus.
QUALIFICATIONS & REQUIREMENTS
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Previous experience in a hospitality management or community management role is preferred.
Excellent communication and interpersonal skills to effectively engage with guests, staff, and partners.
Strong organizational and multitasking abilities to handle multiple priorities and deadlines.
Proactive problem-solving skills with the ability to make sound decisions under pressure.
Familiarity with hospitality software systems and online community management platforms.
A passion for delivering exceptional customer service and creating memorable guest experiences.
Knowledge of local attractions, events, and resources to assist guests effectively.
Flexibility to work evenings, weekends, and holidays as required by operational needs.
Fluency in additional languages is a plus.
ROLE RESPONSIBILITIES
Act as Manager on Duty in the absence of the Community Manager.
To ensure that customers receive proper treatment while staying at Neighbourgood and that all the expectations are met and exceeded.
To ensure and oversee that any and all special requests or arrangements are met.
Converses with customers about complaints.
Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within the company policy.
Upholding and enforcing, company policies, procedures and standards.
Maintains a detailed knowledge about the property’s services and hours of operation.
Managing and participating in the check-in and check-out process, ensuring that it is swift, efficient and pleasant.
Oversees guest departure process, ensuring accounts are properly charged, correct statements are provided and ensuring guest satisfaction while encouraging future business.
Actively interacting with guests, including greeting them and providing assistance, including responding appropriately to guest inquiries and complaints.
Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
Work with other department heads in the case of conflict or an emergency to ensure the safety and happiness of the guests and the staff.
To ensure that reports and administration requirements are timeously submitted.
In conjunction with the Community Manager, implement operational changes to ensure that location objectives are met.
In conjunction with the Community Manager, ensure that key service provider relationships are maintained.
APPLY NOW
careers@neighbourgood.co